WiFi and Mobile Hotspot Tips

Zoom has a minimum bandwidth requirement of 600kbps to run, but the recommended speed is 1.5 Mbps for a decent voice and video experience. Please see the tips below to ensure your internet connection is prepared to handle Zoom and the remote working experience.

WiFi Tips

Bandwidth

    • Check your Internet bandwidth using an online speed test, such as, www.bandwidthplace.com, nperfSpeedtest, or Comparitech. While the results are not 100% accurate, they still can help you predict your online Zoom experience.
    • While your available bandwidth plays a major role in your overall Zoom or VPN experience, the health of your local computer is important too. Please make sure you are not running CPU or memory intensive applications at the same time as your online session.
    • Make sure you have the latest Anti-virus and Anti-malware on your systems; malicious software can slow down your device significantly.
    • If you are using home or public WiFi, your available bandwidth is shared among all the users who are using the same connection. If you or someone else is uploading or downloading large amounts of data, that can impact your WiFi experience.

Optimizing

    • Try connecting directly via Wired (if your internet router has wired ports).
    • Move your computer or mobile device closer to the WiFi router or access point.
    • Upgrade your WiFi router firmware; check your WiFi router vendor support site for firmware upgrade availability.
    • Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal.
    • Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac.
    • Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance.
    • If your Wi-Fi signal is unreliable, meaning it’s strong in one room but weak in another, consider investing in a so-called mesh WiFi system. A mesh WiFi system enables you to connect multiple wireless access points together to blanket your home with a strong internet connection.
    • As a backup when speed problems arise, consider using your smartphone’s hot spot feature, which turns the device’s cellular connection into a miniature Wi-Fi network.

Connection Issues

    • If you are in a public place trying to use their WiFi connection, usually it is helpful to look up and find the closest Wireless Access Point (usually a white square shaped box on the ceiling). The closer you sit to the device, usually the better online experience you have.
    • At home, if you’re using WiFi for video and voice sessions, please stay away from strong sources of interference, such as Microwaves.
    • If you are using a home Internet connection, keep in mind sometimes Internet service providers schedule their maintenance windows for the late hours. For instance, while it might be tempting to wait until a minute before a deadline to submit your academic work your carrier might take their service down at 12am or even 2am. They are now known for communicating such changes to residential users ahead of time. You can call always call them or check their Web sites and get more details on their upcoming and/or current network outages.
Mobile Hotspot Tips
    • In some metro areas the upload bandwidth of the cellular networks is far greater than that of home internet connections. For streaming high quality video out of your place to remote locations, you might want to consider that solution over your regular connection.
    • If you are using a cellular network such as LTE or 5Ge you can still use public websites such as www.bandwidthplace.com to measure your bandwidth.
    • Some plans, such as a few AT&T unlimited packages, can throttle your bandwidth and negatively impact your experience if you exceed certain thresholds or as soon as their network starts experiencing high volume of connections.
    • If you are using a cellular network such as LTE or 5Ge your experience can vary one from place to another and even from one time to another at the same place.

To see outage and planned maintenance information for the major providers serving the city of Los Angeles and surrounding areas, please visit the ITS Service Outage page.