Helpful Contacts

ITS Support

Phone Support
  • 213-740-5555
Hours for Telephone Support
  • 24 hours per day, 7 days per week
Email Support
Hours for Email Support
  • Monday – Friday, 8:00 a.m. – 6:00 p.m.
ITS Operations Center (OC)
  • The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.
ServiceNow

 

Zoom Video Conference Support

For questions about Zoom functionality and training:

Website
Email
Phone
  • 213-740-5555, option 1
24/7 Support
  • 1-888-799-8854 (Zoom helpdesk)

 

Security Contact Information

For Security Incidents – security@usc.edu
To Report Phishing Emails – phishing@usc.edu
For General Security and Data Protection Questions – trojansecure@usc.edu
 

COVID-19 Resources

COVID-19 hotline (including questions for the Emergency Operations Center (EOC) team
Faculty and staff (mental health care)
Trojans Care for Trojans for all USC community members to express concern about a Trojan: Campus Support and Intervention (“Trojans Care for Trojans” program)
Keck Medicine of USC, Employee Health (instructions for health care employees and related personnel of Keck Medicine of USC)
Environmental Health and Safety (public health and hygiene instructions for non-health care employees)