Setting Up Your Voicemail
To be sure you don’t miss any calls while you are away, you should update your voicemail to alert others and provide details on how to reach you. [Due to limited capacity, call forwarding is limited to those that are in direct support of emergency and business critical operations such as hospitals and critical centers, or if it is essential to an individual’s role.]
Voicemail is available to all benefits-eligible employees under the Technology Connection Charge (TCC).
To sign up for voicemail services, submit a request via a Communication Service Request (CSR) (USC Login Required).
Locating Your Voicemail Access Number
You will need to locate your 5-digit voicemail access number to access your voicemail. Your voicemail access number is located in the Fast Start Instructions document that was sent to you via email after you signed up for voicemail services.
Setting Up Your Mailbox
You will need to complete a brief setup process the first time you access your mailbox.
- From your campus telephone, dial your 5-digit voicemail access number.
- When prompted for your security code, enter “TROJAN” (876526).
- The system will prompt you to change your security code. You cannot use simple codes such as 123456 or 111111.
- You will be prompted to record your name for the mailbox.
- After recording your name, you will be prompted to record a greeting for callers.
Avaya Aura Messaging and Avaya Voicemail to Outlook
Access the USC IT Services Voicemail webpage for details.